Terms of Service

01 Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you" or "your") and Brandlevate Technologies ("Brandlevate", "we", "us" or "our").

By using our website, products or services, you confirm that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, you should not use our website, purchase our products or use our services.

02 About Brandlevate Technologies

Brandlevate Technologies is a technology company providing digital, educational technology, website development, software and business technology solutions.

Our services are primarily designed for schools, educational institutions, businesses, organizations and professionals seeking practical digital solutions.

03 Our Products and Services

Our products and services may include, but are not limited to:

• School result management and result-checking solutions.
• Digital school management and administrative solutions.
• WordPress plugins and software products.
• Website design and development.
• Custom software development and customization.
• Digital business solutions.
• Software installation, configuration and implementation.
• Technical support and related digital services.

Specific features, pricing, availability and requirements may vary between products and services. The applicable product or service description presented at the time of purchase forms part of the agreement for that purchase.

04 Accounts and Access

Certain Brandlevate products or services may require you to create an account or provide information necessary for registration, activation or implementation.

You agree to provide accurate and reasonably up-to-date information where requested.

You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account.

If you believe your account has been accessed without authorization, you should notify us promptly.

05 Orders and Purchases

When you place an order for a Brandlevate product or service, you are making a request to purchase that product or service under the applicable terms displayed at the time of purchase.

We reserve the right to decline or cancel an order where there is a legitimate reason, including incorrect pricing, suspected fraudulent activity, technical errors or inability to provide the requested service.

06 Payments

Payments for eligible Brandlevate products and services may be processed through payment providers and payment channels made available on our website.

Where Paystack or another third-party payment processor is used, payment processing may also be subject to that provider's terms and policies.

You agree to provide accurate payment and billing information where required.

A successful payment does not automatically mean that every service is immediately delivered. Delivery or activation depends on the nature of the product or service purchased.

07 Delivery, Activation and Implementation

Delivery arrangements depend on the product or service purchased.

For digital products, access, download instructions, licence information or account activation may be provided electronically.

For software implementation, configuration or website projects, delivery will follow the applicable project requirements and agreed scope.

Customers are responsible for providing accurate information and reasonable access required to complete an implementation. Delays caused by missing information, unavailable access or customer-requested changes may affect delivery timelines.

08 Subscriptions, Licences and Renewals

Certain Brandlevate products or services may be provided under a subscription, licence or recurring service arrangement. Where applicable, the specific duration, renewal terms, usage rights and applicable fees will be communicated before or at the time of purchase.

A software licence generally grants the customer permission to use the applicable software in accordance with the licence terms. It does not transfer ownership of the software or its underlying intellectual property to the customer.

Where a subscription or licence expires, access to applicable subscription-based features or services may be suspended or restricted until the subscription is renewed, subject to the applicable product terms.

09 Acceptable Use

You agree to use Brandlevate products, websites and services lawfully and responsibly.

You must not use our services to:

• Violate any applicable law or regulation.
• Gain unauthorized access to systems, accounts or data.
• Distribute malicious software, harmful code or other damaging content.
• Attempt to interfere with the security, availability or operation of our services.
• Misuse another customer's account or information.
• Reverse engineer or unlawfully reproduce software except where expressly permitted by applicable law.
• Use our services for fraudulent, deceptive or unlawful activities.

We may restrict or suspend access where reasonably necessary to protect our systems, customers or services from abuse, security threats or unlawful activity.

10 Intellectual Property

Unless otherwise stated, Brandlevate Technologies retains ownership of its software, plugins, websites, designs, branding, documentation, graphics, trademarks, source code, systems and other intellectual property developed or provided by Brandlevate.

Purchasing a product or service does not transfer ownership of Brandlevate's intellectual property to the customer.

Customers may use purchased software or digital products only in accordance with the applicable licence or service terms.

For custom development projects, ownership and usage rights for project-specific deliverables may be determined by the written agreement or project terms between Brandlevate and the customer.

11 Customer Responsibilities

Customers are responsible for:

• Providing accurate information required to deliver a product or service.
• Maintaining appropriate account credentials and access controls.
• Using our products in accordance with applicable laws and product documentation.
• Maintaining appropriate backups of important customer-generated data where applicable.
• Ensuring that content or information supplied to Brandlevate does not infringe the rights of third parties.
• Providing timely responses or information required for project implementation where applicable.

12 Customer Support

Brandlevate provides customer support for applicable products and services.

Support may include product guidance, technical assistance, troubleshooting, onboarding and implementation assistance, depending on the product or service purchased.

Support availability, response times and scope may vary depending on the applicable product, service package or support arrangement.

For custom projects, support and maintenance arrangements may be defined separately in the project agreement.

13 Refunds and Cancellations

Refund eligibility depends on the product or service purchased and the circumstances surrounding the request.

Where applicable, refunds, cancellations and related conditions are governed by our Refund Policy.

Customers should review the Refund Policy before completing a purchase.

14 Privacy and Customer Information

We respect the privacy of our customers and handle personal information in accordance with our Privacy Policy and applicable data protection requirements.

By using our services, you acknowledge that certain information may need to be collected and processed to provide products, process payments, create accounts, provide support and comply with legal or regulatory obligations.

For more information about how we handle personal information, please review our Privacy Policy.

15 Service Availability

We make reasonable efforts to keep our websites, software and services available and operational.

However, we do not guarantee uninterrupted or error-free availability at all times.

Service availability may be affected by maintenance, software updates, hosting providers, internet connectivity, third-party services, security incidents or circumstances outside our reasonable control.

16 Limitation of Liability

To the extent permitted by applicable law, Brandlevate Technologies will not be liable for indirect, incidental, special, consequential or business-related losses arising from the use or inability to use our products or services.

This may include loss of profits, business interruption, loss of data or other indirect losses, except where such liability cannot lawfully be excluded.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded under applicable law.

17 Suspension and Termination

We may suspend or terminate access to a product or service where reasonably necessary, including where:

• The customer materially breaches these Terms.
• The service is being used for unlawful or abusive purposes.
• There is a serious security or fraud concern.
• Required subscription or licence fees remain unpaid.
• Continuation of the service becomes technically or legally impractical.

Where appropriate, we may provide notice before suspension or termination unless immediate action is reasonably required.

18 Changes to These Terms

We may update these Terms from time to time to reflect changes to our products, services, business operations, legal requirements or security practices.

The updated version will be published on this website with a revised "Last Updated" date.

Your continued use of our services after an update may constitute acceptance of the revised Terms where permitted by applicable law.

19 Governing Law

These Terms shall be interpreted in accordance with the laws of the Federal Republic of Nigeria, subject to any applicable mandatory legal provisions.

Where a dispute arises concerning these Terms or a Brandlevate product or service, the parties should first attempt to resolve the matter through good-faith communication before pursuing formal legal remedies.

20 Contact Brandlevate Technologies

If you have questions about these Terms, our products, services, payments or customer support, please contact us.