Privacy Policy

01 Who We Are

Brandlevate Technologies is a technology company providing digital, educational technology, website development, software and business technology solutions.

Our services may be used by schools, educational institutions, businesses, organizations, professionals and individual users.

For purposes of applicable data-protection law, Brandlevate may act as a data controller or data processor depending on the nature of the service and the relationship with the relevant customer.

02 Information We May Collect

Depending on how you interact with Brandlevate, we may collect different categories of information.

We aim to collect only information that is reasonably necessary for the relevant purpose.

03 How We Collect Information

We may collect information when you:

• Visit or interact with our website.
• Submit an enquiry or contact form.
• Request a product demonstration.
• Create or use an account.
• Purchase a product or service.
• Subscribe to updates or communications.
• Contact customer support.
• Use one of our software products or digital platforms.
• Provide feedback, reviews or testimonials.

Some information may also be collected automatically through cookies, analytics tools, server logs and similar technologies.

04 How We Use Personal Information

We may use personal information for purposes including:

• Providing, operating and maintaining our products and services.
• Creating and managing customer accounts.
• Processing purchases and payments.
• Providing customer support and technical assistance.
• Communicating with customers about their accounts, orders or services.
• Sending service-related notifications.
• Improving our websites, products and services.
• Understanding how visitors use our website.
• Detecting and preventing fraud, abuse and security threats.
• Complying with applicable legal and regulatory obligations.
• Sending marketing communications where permitted and where applicable preferences have been provided.

05 Legal Basis for Processing

Where applicable, we process personal information on a lawful basis permitted under applicable data-protection law.

Depending on the circumstances, this may include:

• Your consent.
• Performance of a contract or steps taken at your request before entering into a contract.
• Compliance with legal or regulatory obligations.
• Protection of legitimate business interests where applicable and where permitted by law.

06 When We Share Information

We do not sell personal information to third parties.

We may share information where reasonably necessary to provide our services or fulfil legitimate business and legal purposes. This may include sharing information with:

• Payment processors and payment service providers.
• Website hosting and infrastructure providers.
• Cloud storage and technology providers.
• Analytics and communication service providers.
• Professional advisers where necessary.
• Government, regulatory or law-enforcement authorities where required or permitted by law.
• Service providers working on our behalf under appropriate contractual or confidentiality arrangements.

Third-party service providers are expected to process information only for appropriate purposes and in accordance with applicable obligations.

07 Payments and Payment Information

Payments for Brandlevate products and services may be processed through third-party payment providers such as Paystack or other payment channels made available on our website.

When you make a payment, certain transaction information may be processed by the relevant payment provider in accordance with its own privacy policy and terms.

08 School, Student and Educational Data

Some Brandlevate products are designed for schools and educational institutions and may involve the processing of information relating to students, parents, teachers, administrators and other members of a school community.

Where a school or other institution uses Brandlevate as a technology service provider, the institution may determine what information is entered into the relevant platform and the purposes for which that information is used.

Depending on the service arrangement, Brandlevate may process such information on behalf of the school or institution.

Schools and institutional customers are responsible for ensuring that they have an appropriate lawful basis and the necessary permissions or notices for information they provide to our systems.

09 Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage and improve user experience.

Cookies may be used for purposes such as:

• Keeping website functions working properly.
• Remembering user preferences.
• Understanding website traffic and usage.
• Improving website performance.
• Supporting analytics and marketing activities where applicable.

You may be able to control cookies through your browser settings or through a cookie-consent mechanism provided on the website.

Disabling certain cookies may affect the functionality of some parts of the website.

10 Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Security measures may include access controls, authentication, secure hosting practices, monitoring, backups and other appropriate safeguards depending on the nature of the information and service.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a data-security incident affecting personal information, we will take appropriate steps in accordance with applicable law and our incident-response procedures.

11 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, resolve disputes, enforce agreements and comply with legal or regulatory obligations.

Retention periods may vary depending on the type of information, the nature of the service and applicable legal requirements.

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with our applicable procedures.

12 Your Privacy Rights

Subject to applicable law and relevant conditions, individuals may have rights concerning their personal information. These may include rights to:

To exercise a privacy right, please contact us using the information provided in the Contact section of this policy.

We may need to verify your identity before processing certain requests in order to protect personal information from unauthorized disclosure.

We will handle valid requests in accordance with applicable legal requirements.

13 Children's Information

Some Brandlevate services are designed for educational institutions and may therefore process student information as part of services provided to schools.

Our public website is not intended to encourage children to submit personal information directly for commercial purposes. Where student or child information is processed through a school platform, the relevant school or institution is responsible for determining the appropriate lawful basis, permissions and notices required for that processing.

If you believe that a child has provided personal information through a public-facing Brandlevate channel inappropriately, please contact us so that we can investigate and take appropriate action.

14 International Data Transfers

Some of our technology, hosting, cloud-storage, analytics, communication or payment providers may operate from locations outside Nigeria.

Where personal information is transferred or processed outside Nigeria, we will take reasonable steps to ensure that such processing is conducted in accordance with applicable data-protection requirements and appropriate safeguards.

15 Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites that we do not control.

We encourage you to review the privacy policies of third-party services before submitting personal information to them.

16 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

When changes are made, we will update the "Last Updated" date shown at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

17 Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your personal information is being handled, please contact Brandlevate Technologies.