Refund & Cancellation Policy
At Brandlevate Technologies, we want our customers to have confidence when purchasing our products and services. This policy explains when refunds, cancellations and service adjustments may be available and how to submit a request.
Our goal is to treat every refund request fairly. Refunds are assessed according to the nature of the product or service purchased, whether delivery has commenced or been completed, and the circumstances of the request.
01 Policy Overview
This Refund & Cancellation Policy applies to purchases made from Brandlevate Technologies for eligible software, digital products, subscriptions, implementation services, website projects and other services offered through our official website or authorized sales channels.
Because our products and services differ in nature, the applicable refund conditions may vary depending on what was purchased.
Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law.
02 General Refund Eligibility
A refund may be considered where:
- A payment was successfully made but the purchased product or service could not reasonably be delivered by Brandlevate.
- A customer was charged more than once for the same purchase due to a payment or technical error.
- Brandlevate cancels an order before delivery begins.
- A product has a material technical defect that Brandlevate is unable to reasonably resolve.
- A refund is otherwise expressly provided for under the specific product or service agreement.
A request for a refund does not automatically guarantee that a refund will be approved. Each request is reviewed based on the product or service involved and the circumstances of the request.
03 Software, Plugins & Digital Products
Software products and downloadable digital products may be eligible for a refund where the product has a significant technical problem that prevents reasonable use and Brandlevate is unable to resolve the issue within a reasonable period.
Before approving a refund, we may request information necessary to identify and troubleshoot the reported issue.
Where a technical problem can reasonably be resolved through configuration, updates, installation assistance or technical support, we may first attempt to resolve the issue rather than immediately issuing a refund.
Once a digital product has been fully delivered, downloaded, activated or materially used, refunds may be limited unless otherwise required by applicable law or expressly stated in the applicable product terms.
04 Subscriptions & Software Licences
For subscription-based products or software licences, cancellation and refund eligibility depends on the applicable subscription terms.
Where recurring billing applies, customers should request cancellation before the next billing cycle where possible.
Unless otherwise stated in the applicable subscription terms, cancelling a subscription generally prevents future renewal but does not automatically create a refund for a period that has already commenced.
Where a refund is approved, access to the relevant subscription or licence may be adjusted or terminated in accordance with the applicable terms.
05 Website Design & Development Projects
Website design and development services are project-based services and may involve research, planning, design, development, configuration and other work performed specifically for a customer.
Because of the customized nature of these services, payments may be non-refundable once substantial project work has begun, subject to the terms of the specific project agreement.
If a project is cancelled before significant work begins, Brandlevate may consider a partial refund after deducting any applicable costs or work already performed.
Where a customer requests additional features, changes or scope beyond the original agreement, additional charges may apply.
For larger website or software projects, the quotation, proposal, invoice or project agreement may contain specific payment milestones, cancellation terms and refund conditions. Where such written terms exist, they will apply to the relevant project.
06 Digital & Professional Services
For services such as consultation, configuration, customization, training, technical assistance or other professional digital services, refund eligibility depends on whether the service has already been delivered.
Where a service has already been substantially delivered, the applicable fee may not be refundable.
If Brandlevate is unable to provide a paid service for reasons within our reasonable control, we may offer an alternative delivery date, service credit or refund depending on the circumstances.
07 Installation, Setup & Configuration Fees
Installation, setup, configuration and implementation fees cover work performed by Brandlevate to prepare or configure a customer's product or service.
Once such work has commenced, the applicable fee may be non-refundable because resources and technical work have already been committed to the project.
If Brandlevate has not commenced the agreed implementation and the customer requests cancellation, the request may be considered for a refund depending on the circumstances.
08 Items That May Not Be Refundable
Unless otherwise required by applicable law, the following may generally be non-refundable:
- Services that have already been fully delivered.
- Completed website design or development work.
- Completed installation or configuration work.
- Training or consultation sessions that have already taken place.
- Custom development or customization work already completed.
- Digital products that have been substantially delivered, activated or used, subject to applicable law.
- Third-party fees or costs that Brandlevate has already incurred specifically on behalf of the customer, where applicable.
09 Order Cancellations
Customers may request cancellation of an order by contacting Brandlevate as soon as possible.
Whether a cancellation can be accepted without charge depends on whether work, delivery or processing has already begun.
Before Work Begins
Where an order has not yet been processed or work has not commenced, cancellation may be considered with a refund of eligible amounts.
After Work Begins
Where work, delivery, configuration or implementation has started, any refund may be reduced to reflect work already performed or costs already incurred.
10 Duplicate Payments
If you believe that you have accidentally paid for the same order more than once, please contact us with the relevant transaction information.
After verifying the duplicate transaction, the additional eligible payment may be refunded through the appropriate payment channel.
11 Failed or Reversed Transactions
A payment may sometimes appear as debited by a bank or payment provider even though the transaction was not successfully completed on our system.
In such cases, the transaction may be automatically reversed by the relevant payment provider according to its processing procedures.
If your account was debited but the order was not confirmed, please contact us with the transaction reference so that we can investigate.
Where the issue is controlled by a payment provider or bank, the applicable reversal timeline may depend on that provider.
12 How to Request a Refund
To request a refund, contact Brandlevate Technologies using the official contact information provided on this website.
13 Refund Processing
Once a refund has been approved, Brandlevate will initiate the refund using the applicable payment method or payment channel where reasonably possible.
The time it takes for the refunded amount to appear in the customer's account may depend on the payment provider, bank or card issuer.
Brandlevate cannot guarantee the exact date on which a bank or payment provider will credit a refunded amount.
Where appropriate, we will provide confirmation when an approved refund has been initiated.
14 Payment Disputes & Chargebacks
If you believe a payment was made incorrectly or you have a concern about a purchase, we encourage you to contact Brandlevate first so that we can investigate and attempt to resolve the matter promptly.
Customers retain any rights available to them under applicable law and the rules of their payment provider or financial institution.
Where a payment dispute or chargeback is initiated, we may provide relevant transaction and service information to the payment processor or financial institution as necessary to respond to the dispute.
15 Changes to This Policy
Brandlevate Technologies may update this Refund & Cancellation Policy from time to time to reflect changes in our products, services, payment processes or applicable requirements.
When changes are made, the updated version will be published on this page together with a revised "Last Updated" date.
16 Contact Brandlevate Technologies
If you have questions about a payment, order, cancellation or refund request, please contact our team.
Brandlevate Technologies
Email:
info@brandlevate.com
Website:
brandlevate.com
Business Location:
Nigeria
Our Commitment to Customers
Brandlevate Technologies is committed to handling payment, cancellation and refund requests fairly and transparently.
If you are unsure whether your purchase qualifies for a refund, please contact us before initiating a payment dispute. We will review your situation and provide appropriate guidance based on the product or service involved.